Subscription Terms
Contents
In short, before you decide
- A subscription is a recurring purchase. You receive products every 30, 60 or 90 days, depending on the frequency you choose, and payment is taken before each dispatch.
- No tie-in. There is no minimum term, no minimum number of shipments and no cancellation charge.
- You can cancel at any time, without giving a reason and without any notice period.
- Every individual shipment has its own separate 60-day right to cancel.
- We tell you about any price change at least 15 days in advance, and you can cancel free of charge before it takes effect.
1. What a subscription purchase is
A subscription purchase is a purchase under which you receive selected products periodically, at intervals set in advance, until you cancel the subscription. A separate contract of sale is concluded for each shipment on the terms you chose when you set the subscription up.
These terms supplement the Terms and Conditions of Sale. For subscription purchases these terms prevail in the event of any inconsistency; in all other respects the Terms and Conditions of Sale prevail. Both are subject to the Consumer Rights Act 2022 (No. 37 of 2022), which cannot be excluded or restricted to your disadvantage.
2. Setting up a subscription
You set up a subscription by choosing the subscription option on a product and selecting a delivery frequency. The subscription option is not pre-selected — you have to choose it yourself. This reflects section 123 of the Consumer Rights Act 2022, which prohibits obtaining consent to an additional payment by means of a default option the consumer must reject.
Before you place the order we show you clearly and prominently: the fact that this is a recurring purchase, the delivery frequency, the amount of the first charge, the amount and the expected date of every subsequent charge, and how to cancel. You receive the same information in the order confirmation on a durable medium, as required by sections 106 and 109 of the Consumer Rights Act 2022 and clauses of Schedule 3 to that Act dealing with the duration of the contract and the conditions for terminating it.
You place the order by clicking the button labelled “Order with obligation to pay”, as required by section 108(5) of the Consumer Rights Act 2022.
3. Subscriptions set up by telephone
Ireland has not exercised the option in Article 8(6) of Directive 2011/83/EU, so the Consumer Rights Act 2022 does not require written acceptance of a telephone-concluded contract. We nevertheless apply that protection voluntarily as our own binding undertaking, and we apply it to subscriptions with particular care.
If you set up a subscription during a telephone call, your spoken statement does not by itself conclude a contract. After the call ends we send you, on a durable medium, an offer setting out the delivery frequency, the amount of the first and of every subsequent charge, how to cancel, these terms and the model cancellation form. The subscription is set up only when you expressly accept that offer — by clicking the confirmation link, by replying by email, or by signing and returning the offer. We charge you nothing before you accept.
At the beginning of any call we make to you with a view to concluding a contract, we disclose our identity, any person on whose behalf we are calling and the commercial purpose of the call, as required by section 106(7) of the Consumer Rights Act 2022.
4. Frequency, price and discount
When you set up the subscription you choose the delivery frequency: every 30, 60 or 90 days. You can change the frequency at any time in your customer account or by telling us at [email protected].
Discounts and other benefits depend on the subscription package chosen and are stated clearly when the subscription is set up. If a package states, for example, that you save an additional 20% on all orders from the second onwards, that additional discount applies to the second and every subsequent periodic order. When the subscription is set up we always also show the amount in euro that will be charged to you at each subsequent charge, not merely a percentage discount.
Discount codes and one-off promotional benefits apply only to the first order, unless the individual promotion expressly states otherwise. Gifts included with a subscription are included with the first shipment only, unless stated otherwise. Free delivery may apply to the first order, to all subscription orders, or only to particular orders; the condition is always stated with the individual offer.
Where we announce a reduced subscription price, we also state the lowest price we applied in the 30 days before the reduction, as required by Regulation 5A of S.I. No. 639 of 2002 as inserted by S.I. No. 597 of 2022.
5. Notice before dispatch
Before each subsequent shipment is dispatched we send you a notice by email. The notice contains the expected dispatch date, the contents of the shipment and the amount, together with links to skip that shipment and to cancel the subscription.
For cash-on-delivery payment we normally send the notice 3 days before the expected dispatch, and it also includes an option to confirm the order.
The expected date of the next shipment and the amount are also available to you at all times in your customer account, in the “My subscriptions” section.
6. Authorisation for recurring payments
By setting up a subscription you authorise the seller, through an authorised payment service provider, to charge the payment method you have chosen for the amount of the next shipment before each dispatch. These are merchant-initiated transactions based on your prior authorisation, so strong customer authentication is not repeated at each individual charge, in accordance with the payment services rules.
The seller does not store and has no access to the full payment card number. A token that enables recurring charges is stored with the payment service provider. The authorisation ends when the subscription is cancelled or when the payment method expires.
You can change the payment method at any time in your customer account.
7. Changing, skipping and pausing
At any time and at no cost you may:
- change the products in the subscription,
- change the quantity,
- change the delivery frequency,
- change the delivery address and the payment method,
- skip an individual shipment,
- pause the subscription temporarily.
Make the change in your customer account, or tell us at [email protected] or by telephone on the customer support number published on the website. Changes notified in good time before the next order is processed apply to that shipment. If the order is already being processed, the change applies to the following period.
8. Cancelling the subscription
You can cancel the subscription at any time, without giving a reason, without any notice period and at no cost. Cancelling is exactly as easy as setting the subscription up.
You can cancel:
- in your customer account, in the “My subscriptions” section,
- through the cancellation link in the notice before dispatch,
- by email to [email protected],
- by telephone on the customer support number published on the website.
A cancellation made in your customer account or through the link in the notice is recorded immediately. A cancellation sent by email or given by telephone is processed within one working day at the latest, and we send you written confirmation. The seller does not make cancellation conditional on a telephone call, on completing forms or on listening to retention offers. Imposing disproportionate formal or other requirements on a consumer who wishes to terminate a contract is a term presumed to be unfair under paragraph 20 of Schedule 5 to the Consumer Rights Act 2022, and we do not do it.
Cancellation applies to future shipments. Orders that had already been processed and dispatched when we received the cancellation will be completed; the right to cancel in point 11 applies to them.
9. Price changes
We may change the price of subscription products. We tell you about any change that affects the amount you are charged by email at least 15 days before it takes effect. The notice contains the old and the new price, the date it takes effect and a link to cancel.
If you do not agree to the new price, you can cancel the subscription free of charge before it takes effect and the new price will not be charged to you. The new price applies only to charges after the effective date and does not affect charges already made. A term allowing a trader to increase the price without giving the consumer the right to cancel is presumed to be unfair under paragraph 14 of Schedule 5 to the Consumer Rights Act 2022; our procedure is designed so that this never arises.
10. Failed payment
You are responsible for the validity of, and for sufficient funds on, the payment method you have chosen. If a charge fails we tell you and try again. If payment still fails, we pause the subscription and tell you. You can resume a paused subscription at any time in your customer account or by telling us at [email protected].
The seller is not responsible for a delay in delivery caused by an invalid payment method or insufficient funds.
11. The right to cancel a shipment under a subscription
Cancelling the subscription and cancelling the contract for a shipment are two different rights:
Cancelling the subscription (point 8) | Cancelling the contract (this point) | |
|---|---|---|
What it achieves | Stops future shipments | Unwinds a specific shipment you have already received and refunds what you paid for it |
Time limit | Any time | 60 days from receipt of that shipment |
Returning the goods | Not required | The goods must be returned |
Every individual shipment under a subscription has its own separate 60-day period in which to cancel, running from the day you acquire physical possession of that shipment. The statutory period under sections 112 and 113(7) of the Consumer Rights Act 2022 is 14 days; we voluntarily extend it to 60 days as a contractual undertaking, which does not affect your statutory rights. Cancelling one shipment does not cancel the subscription, and cancelling the subscription does not cancel a shipment already received — if you want both, tell us or use both options.
The cancellation procedure, the return of goods, the cost of returning them and the exceptions to the right to cancel are described in points 13, 14 and 15 of the Terms and Conditions of Sale. Among the exceptions, the one that matters most here is section 111(j) of the Consumer Rights Act 2022, covering sealed goods that are not suitable for return for health protection or hygiene reasons and that were unsealed after delivery.
Separately from all of this, and for as long as the six-year limitation period allows, your statutory rights in respect of goods that do not conform with the contract — including the 30-day short-term right to terminate under section 24 of the Consumer Rights Act 2022 — apply to every shipment individually. See point 16 of the Terms and Conditions of Sale.
12. Product availability
Each shipment depends on stock. If an ordered product is out of stock we tell you and offer you a substitute product, a skipped shipment or cancellation of the subscription. We never substitute a product or take a charge without your agreement.
13. Abuse
The seller may refuse to set up a subscription, or may pause or cancel one, where there is a reasonable suspicion of abuse — in particular repeated exploitation of introductory benefits, giving false information, or systematically ordering and returning goods with no intention of using them. We tell the customer when we do this and refund all payments for shipments not made.
14. Data protection
We process subscription data, the recurring payment token and the charge history on the basis of the performance of a contract (Article 6(1)(b) GDPR). Details are in the Privacy Notice.
A subscription is not consent to marketing. Consents for marketing by email, SMS and telephone are separate, voluntary and can be withdrawn at any time. Where we email you about our own similar products without separate consent, we rely on the soft opt-in in Regulation 13(11) of the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (S.I. No. 336 of 2011) and its Irish 12-month limit.
15. Changes to these terms
We may change these terms. We tell you about changes affecting your subscription by email at least 15 days before they take effect, together with a link to cancel free of charge. If you do not cancel, the new terms apply to charges after that date.
16. Contact
Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · [email protected] · customer support on the number published on the website · support Monday to Friday, 8.00 to 16.00 · data protection and complaints: [email protected]
