Terms and Conditions of Sale

1. Seller details

Name	Nutrisslim, proizvodnja in distribucija živil, d.o.o. (abbreviated: Nutrisslim d.o.o.)
Registered office	Obrtniška ulica 4, 1292 Ig, Slovenia
Registration number	3711676000
VAT identification number (EU)	SI42005485
Companies register	District Court in Ljubljana, file no. 2010/9888
Brand	Nature's Finest
Website	www.naturesfinest.ie
Email	[email protected]
Phone	0818 882 208
Support opening hours	Monday to Friday, 8.00 to 16.00

Referred to below as the seller or we. This information is published in a form that is easily, directly and permanently accessible, as required by Regulation 7 of the European Communities (Directive 2000/31/EC) Regulations 2003 (S.I. No. 68 of 2003) and by section 106 and Schedule 3 of the Consumer Rights Act 2022.

2. Scope and relationship to other documents

These terms govern the use of the seller’s website and the conclusion and performance of distance contracts for the sale of goods between the seller and the customer. They apply to all visitors to the website and to every purchase made through the website or through the seller’s customer support team.

This document replaces the previously published documents “General Terms” and “Terms of Business” and is the only document governing this subject matter. It applies alongside:

the Privacy Notice — processing of personal data,
the Cookie Notice — cookies and similar technologies,
the Subscription Terms — recurring purchases.

For subscription purchases the Subscription Terms prevail in the event of any inconsistency; in all other respects these terms prevail. Matters not covered by these terms are governed by the Consumer Rights Act 2022 (No. 37 of 2022), which came into operation on 29 November 2022 and which in Ireland now governs both the conformity of goods and distance-selling information and cancellation rights, together with the Consumer Protection Act 2007 (No. 19 of 2007) and the general law of contract.

These terms are available to the customer before the order is placed, and the customer also receives them with the order confirmation on a durable medium.

3. Definitions

Customer — any person who places an order with the seller.

Consumer — an individual acting wholly or mainly outside their trade, business, craft or profession, as defined in section 2 of the Consumer Rights Act 2022. The provisions on the right to cancel, conformity of goods and dispute resolution apply only to consumers.

Distance contract — a contract concluded without the simultaneous physical presence of the seller and the customer, using only means of distance communication, for example the website, the telephone or email.

Durable medium — a means that allows information to be stored so that it remains accessible for future reference and can be reproduced unchanged, for example an email or a PDF file.

Subscription purchase — a purchase under which the customer receives products periodically; governed by the Subscription Terms.

4. Pre-contract information

Before the customer is bound by an order, the seller gives or makes available, in plain and intelligible language, the information listed in Schedule 3 to the Consumer Rights Act 2022 and required by section 106 of that Act. This includes in particular: the seller's identity, address, telephone number and email address; the main characteristics of the goods; the total price inclusive of tax and all additional charges; the arrangements for payment, delivery and performance and the time by which the seller undertakes to deliver; the conditions, time limit and procedures for exercising the right to cancel, together with the model cancellation form; who bears the cost of returning the goods; a reminder of the existence of the legal guarantee of conformity of the goods; the duration of the contract and the conditions for terminating it; and how complaints are handled.

Under section 106(9) of the Consumer Rights Act 2022 this information forms part of the contract and cannot be altered without the express agreement of both parties. Under section 99 of that Act the consumer's rights under Part 5 cannot be waived.

5. Use of the website and intellectual property

The content of the website — text, photographs, videos, graphics, logos, trade marks, software code and databases — is protected by intellectual property rights and belongs to the seller or its licensors. Use is permitted for personal, non-commercial purposes only.

Without the seller's prior written permission it is not permitted, in particular, to: reproduce, distribute or communicate the content of the website to the public for commercial purposes; systematically harvest data from the website by automated means; interfere with the operation or security of the website; or use the website for unlawful purposes or for sending unsolicited messages.

For content the customer submits to the website, such as product reviews, the customer warrants that the content is their own and that publishing it does not infringe the rights of any third party.

6. Our products

Our offer is valid for as long as it is published on the website and while stocks last. Photographs are illustrative and do not replace the product description or the information on the packaging.

The products the seller sells are food supplements and wellbeing products. They are not medicines and are not intended to treat or prevent disease. Food supplements are not a substitute for a varied and balanced diet. The recommended daily dose must not be exceeded. Keep the products out of the reach of children.

The products are lawfully placed on the Irish market in accordance with the European Communities (Food Supplements) Regulations 2007 (S.I. No. 506 of 2007), as amended by S.I. No. 355 of 2010, S.I. No. 282 of 2015 and S.I. No. 225 of 2018, and are notified to the Food Safety Authority of Ireland as required by those Regulations. Labelling and any nutrition and health claims comply with Regulation (EU) No 1169/2011 and Regulation (EC) No 1924/2006.

If the seller cannot supply an ordered product, it will inform the customer without delay and refund the full payment, unless the parties agree otherwise. The seller reserves the right to refuse to process an order where there is a reasonable suspicion of abuse, where the details in the order are obviously incorrect, or where the product cannot be delivered to the address given.

7. Prices and announcements of price reductions

All prices are stated in euro and include value added tax. Irish VAT is accounted for under the EU One-Stop-Shop scheme for intra-EU distance sales, so no import duties or additional import VAT arise on delivery within Ireland. Prices do not include delivery costs, which are shown separately before the order is placed and added to the final amount.

The price published at the moment the order is placed applies. The seller reserves the right to change prices; a change does not affect orders already placed.

Announcements of price reductions. Whenever the seller announces a price reduction, it also states the lowest price it applied to that product during a period of not less than 30 days before the reduction. Any percentage discount is calculated against that price. This is required by Regulation 5A of the European Communities (Requirements to Indicate Product Prices) Regulations 2002 (S.I. No. 639 of 2002), inserted by the European Union (Requirements to Indicate Product Prices) (Amendment) Regulations 2022 (S.I. No. 597 of 2022), which implements the Omnibus Directive in Ireland. For products that have been on sale for less than 30 days, the seller states how long the product has been on sale and uses the lowest price applied during that shorter period as the reference price. Where a price is reduced progressively without interruption, the reference price is the lowest price applied before the first reduction.

8. Payment methods

The seller accepts the following payment methods:

Mastercard, Visa, Maestro and American Express payment cards,
PayPal
cash on delivery when the parcel is handed over, with a surcharge of €0.99.

Card payments are processed by an authorised payment service provider. The seller has no access to the full card number and does not store it. For subscription purchases the payment service provider stores a token for recurring charges — see the Subscription Terms for detail.

In accordance with section 122 of the Consumer Rights Act 2022, we do not charge any fee for the use of a given means of payment that exceeds the cost we bear for using it. In accordance with section 123 of that Act, we do not apply any additional payment beyond the agreed price without your express consent, and we never use pre-ticked boxes to obtain that consent. In accordance with section 124, any telephone line we operate for customers to contact us about a concluded contract is charged at no more than the basic rate.

For a cash-on-delivery order, the customer receives a message at least 3 days before dispatch confirming the amount payable on delivery.

9. The ordering process and formation of the contract

Selecting products. The customer adds products to the basket.
Reviewing the basket. The customer checks the contents, quantities and total amount and may enter a discount code.
Entering details. The customer enters delivery details and chooses the delivery and payment method.
Review before ordering. Before the final step, and directly before the order is placed, the customer is shown clearly and prominently the main characteristics of the products, the total price inclusive of tax, the delivery costs, the method and time of delivery and — for subscription purchases — the details of the recurring payment, its frequency and its amount. This is required by section 108(3) of the Consumer Rights Act 2022.
Placing the order. The customer places the order by clicking the button labelled “Order with obligation to pay”, which is the wording required by section 108(5) of the Consumer Rights Act 2022 and which makes unambiguously clear that placing the order entails an obligation to pay. Before clicking, the customer has been given these terms. If we fail to comply with section 108(4) or (5), the customer is not bound by the contract or the order, under section 108(6).
Acknowledgement of receipt. The seller sends the customer an acknowledgement of receipt of the order by email without undue delay, as required by Regulation 14(1) of S.I. No. 68 of 2003.
Formation of the contract. The contract is concluded when the seller sends the customer an order confirmation by email on a durable medium containing all the information in point 4 of these terms, these terms and the model cancellation form. This confirmation is provided at the latest by the time the goods are delivered, as required by section 109 of the Consumer Rights Act 2022.

The concluded contract is retained by the seller. The customer may access it through their customer account or by request to [email protected]. The contract is concluded in the English language.

The website provides appropriate, effective and accessible technical means allowing the customer to identify and correct input errors before placing the order, as required by Regulation 14(2) of S.I. No. 68 of 2003: the customer may return to the previous step at any time before the order is placed. After the order has been placed, the customer should report any error without delay to [email protected] or by telephone on 0818 882 208.

10. Ordering by telephone

The customer may also place an order by telephone — either by calling the seller, or during a call made by the seller with the customer’s prior consent.

At the beginning of every call the seller makes with a view to concluding a distance contract, the seller discloses its identity, the identity of any person on whose behalf the call is made and the commercial purpose of the call. This is required by section 106(7) of the Consumer Rights Act 2022.

Formation of the contract by telephone. Ireland has not exercised the option in Article 8(6) of Directive 2011/83/EU, and the Consumer Rights Act 2022 therefore contains no provision making a telephone-concluded contract binding only after written acceptance. The seller nevertheless applies that protection voluntarily, as its own binding undertaking to every customer. The customer’s spoken statement during the call does not by itself conclude a contract. After the call ends, the seller sends the customer on a durable medium, normally by email, an offer containing all the information in point 4 of these terms, these terms and the model cancellation form. The contract is concluded only when the customer expressly accepts that offer — by clicking the confirmation link, by replying by email, or by signing and returning the offer. Until that acceptance the customer is not bound and is charged nothing. This undertaking is contractually binding on the seller and is additional to, and does not limit, the customer’s statutory rights.

The cancellation period runs from the day on which the customer, or a third party other than the carrier indicated by the customer, acquires physical possession of the goods.

11. Invoice

The seller issues the customer an invoice in electronic form and sends it by email or encloses it with the parcel. The invoice itemises the price, the tax and all charges. If any detail on the invoice is incorrect, tell us at [email protected] and we will issue a corrected invoice.

12. Delivery

The seller delivers to addresses in Ireland through contracted delivery companies. Our products are delivered by GLS.

Delivery method	Price	Expected time
Standard delivery for orders up to €50	€5.90	4–6 working days
Free delivery for orders over €50	€0	4–6 working days

The expected delivery time is stated when the delivery method is chosen and in the order confirmation. Unless we have agreed otherwise with you, we will deliver without undue delay and in any event not later than 30 days after the contract is concluded, as required by section 36(2) of the Consumer Rights Act 2022.

If we fail to deliver within the agreed period or within that 30-day period, you should call on us to deliver within an additional period appropriate in the circumstances. You do not have to do this, and you may terminate the contract immediately, if we have refused to deliver, if delivery within the agreed period was essential in the circumstances, or if you told us before or when the contract was concluded that delivery by a specified date was essential. Where you terminate under section 36(5), we refund everything you have paid.

The risk of accidental loss of or damage to the goods passes to the consumer when the consumer, or a person indicated by the consumer other than the carrier, acquires physical possession of the goods, in accordance with section 35 of the Consumer Rights Act 2022. Where the consumer chooses a carrier that the seller did not offer, the risk passes when the goods are handed to that carrier.

Please check on receipt whether the parcel is visibly damaged and tell us within a reasonable time, ideally within three days, with photographs. This is a request and not a condition. Failure to do so does not affect any of your statutory rights: Irish law imposes no obligation on a consumer to notify a lack of conformity within any period.

13. Right to cancel

A consumer has the right to tell the seller, within 60 days of the day on which the consumer acquires physical possession of the goods, that they are cancelling the contract, without giving any reason and without any cost other than the cost of returning the goods.

The statutory cancellation period under sections 112 and 113(4) of the Consumer Rights Act 2022 is 14 days. The seller voluntarily extends it to 60 days. This extension is a contractual undertaking of the seller and does not affect the consumer’s statutory rights.

If we do not give you the information about the right to cancel required by clause (m) of Schedule 3 to the Consumer Rights Act 2022, the statutory cancellation period is extended by 12 months under section 114(1). If we then supply that information within those 12 months, the period expires 14 days after you receive it, under section 114(2).

Where several products ordered together are delivered separately, the period runs from receipt of the last product. For subscription purchases, each individual shipment has its own separate 60-day period, running from receipt of that shipment.

How to cancel

Tell us you are cancelling by an unequivocal statement:

by email to [email protected],
using the completed model form in point 15 of these terms,
by post to Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia,
by telephone on 0818 882 208.

To meet the deadline it is sufficient that the statement is sent before the period expires. We will acknowledge receipt of your cancellation on a durable medium without delay.

Returning the goods

The consumer returns the goods received to the seller not later than 14 days after telling us of the cancellation, in accordance with section 118(4) of the Consumer Rights Act 2022. The goods should be undamaged and in unchanged quantity. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The consumer bears the direct cost of returning the goods, unless the seller expressly states otherwise in a particular promotion.

Refunding your payment

The seller refunds all payments received, including delivery costs, except any supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer. We make the refund without undue delay and in any event not later than 14 days from the day we are informed of the cancellation, in accordance with section 117(3) of the Consumer Rights Act 2022. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

We refund using the same means of payment you used, unless you have expressly agreed otherwise and provided you incur no fees as a result.

14. Exceptions to the right to cancel

Section 111 of the Consumer Rights Act 2022 provides that the right to cancel does not apply to certain contracts. The exceptions relevant to our products are:

sealed goods that are not suitable for return for health protection or hygiene reasons and that were unsealed after delivery — section 111(j). This applies to food supplements whose protective seal, safety film, cap seal or other seal has been opened. Untouched, unopened and unsealed food supplements may be returned within the period in point 13 without restriction;
goods that are liable to deteriorate or expire rapidly — section 111(i);
goods that are clearly personalised, or non-prefabricated goods made on the basis of an individual choice by the consumer — section 111(g) and (h). This applies to products prepared on the basis of DNA Nutrigenetic test results;
goods that, according to their nature, are inseparably mixed with other items after delivery — section 111(k);
a service that has been fully supplied, where performance began with the consumer’s prior express consent and with their acknowledgement that they would lose the right to cancel once the service had been fully supplied — section 111(a). This applies to a DNA Nutrigenetic test analysis that has already been carried out.

These exceptions are statutory and apply equally within the extended 60-day period in point 13.

15. Model cancellation form

Complete and return this form only if you wish to cancel the contract. Using the form is not obligatory — you may also cancel by any other unequivocal statement. This is the model cancellation form set out in Part 2 of Schedule 4 to the Consumer Rights Act 2022.

To: Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · [email protected]

I hereby give notice that I am cancelling the contract for the sale of the following goods: ________________________________________

Order number: ________________________________________
Order date: __________________________________________
Date the goods were received: _________________________
Consumer’s full name: _________________________________
Consumer’s address: __________________________________
Email: _______________________________________________
Telephone: ___________________________________________
Bank account number (IBAN) for the refund: __________________________

Consumer’s signature (only if this form is submitted on paper): __________________________

Date: _______________________________________________

16. Conformity of goods and your remedies

Under Part 2 of the Consumer Rights Act 2022, which transposes Directive (EU) 2019/771, the seller must deliver goods that conform with the contract, and is liable under section 21(1) for any lack of conformity that exists at the time of delivery.

Subjective requirements (section 17). The goods must match the description, type, quantity and quality and have the functionality, compatibility and other features agreed in the contract; be fit for any particular purpose you made known to us and that we accepted; and be supplied with all accessories and instructions agreed.

Objective requirements (section 18). The goods must be fit for the purposes for which goods of the same type are normally used; match any sample or model we made available; be supplied with the accessories, packaging and instructions you can reasonably expect; and be of the quantity and possess the qualities and other features normal for goods of that type and which you can reasonably expect, taking account of any public statement made by us or on our behalf, including in advertising or on labelling.

How long we are liable. Irish law does not cut off our liability after two years. Section 21 of the Consumer Rights Act 2022 sets no fixed two-year limit for ordinary goods; instead, the general six-year limitation period for contract claims under section 11 of the Statute of Limitations 1957 applies. Ireland has therefore gone further than the two-year minimum in Article 10(1) of Directive (EU) 2019/771, as Article 10(3) allows.

Burden of proof. Under section 22(1) of the Consumer Rights Act 2022, where a lack of conformity becomes apparent within 12 months of delivery, it is presumed to have existed at delivery unless we prove otherwise or the presumption is incompatible with the nature of the goods or of the lack of conformity. Ireland did not exercise the option in Article 11(2) of the Directive to extend this presumption to two years. Section 22(4) makes clear that this does not prevent you from exercising a remedy after those 12 months have passed; it only means that after that point you may be asked to show that the fault was there at delivery.

No obligation to notify us within any period. Ireland did not adopt the option in Article 12 of the Directive allowing Member States to require consumers to notify a lack of conformity within two months. The Consumer Rights Act 2022 imposes no notification deadline of any kind. The two-month notification rule that applies in Slovenia does not apply to you. We ask you to contact us as soon as you can, but only so that we can help you quickly.

Short-term right to terminate (the 30-day right). Ireland has a right that many other EU markets do not have. Under sections 23(1)(a) and 24 of the Consumer Rights Act 2022, where goods do not conform with the contract you may terminate the contract outright and get your money back within 30 days, beginning on the day of delivery, without having to accept a repair or replacement first. You exercise it by a statement to us under section 28 and by returning the goods at our expense; we must then comply with our obligations under section 30. Section 24(4) provides that where goods can reasonably be expected to expire or deteriorate within a shorter period than 30 days, the time limit is that shorter period; in any dispute it is for us to show that a shorter period applies. For our food supplements, which carry a best-before date well beyond 30 days, the full 30-day period applies.

Repair or replacement (sections 23 and 25). Instead of terminating, you may require us to bring the goods into conformity by repair or replacement. You choose between repair and replacement unless the option you choose is impossible for us or would impose disproportionate costs compared with the alternative. Repair or replacement must be free of charge, within a reasonable time after you tell us of the lack of conformity, and without significant inconvenience to you. We take back the replaced or repaired goods at our expense, and you are not liable to pay for normal use of goods before they are replaced.

Price reduction or final termination (sections 26 to 28). You may require a proportionate reduction in the price, or terminate the contract, where: we refuse to bring the goods into conformity; we have not completed the repair or replacement, or not completed it properly; the same or a different lack of conformity appears despite our attempt; the lack of conformity is so serious as to justify an immediate price reduction or termination; or we have declared, or it is clear, that we will not bring the goods into conformity within a reasonable time or without significant inconvenience to you. You may not terminate finally if the lack of conformity is minor, and in any dispute it is for us to show that it is minor.

Withholding payment and other remedies. Section 32 gives you a general right to withhold payment while a lack of conformity remains unremedied. Section 34 preserves your right to pursue other remedies, including damages, and section 33 applies the effects of termination to any ancillary contract, such as credit taken out to finance the purchase.

These rights cannot be excluded. Section 39(1) of the Consumer Rights Act 2022 provides that no term of a contract may exclude or restrict our liability under sections 14 to 22, 35, 36, 37, 46 or 47. Under section 39(2) any such term is not binding on you, and under section 39(5) a trader who uses one commits an offence. Nothing in these terms is intended to have that effect, and if any part of these terms did have that effect it is to be read as having no application.

The Sale of Goods Acts. For consumer contracts concluded on or after 29 November 2022, Part 2 of the Consumer Rights Act 2022 applies instead of the consumer provisions of the Sale of Goods Act 1893 and the Sale of Goods and Supply of Services Act 1980, which were amended by Schedule 6 to the 2022 Act so that they no longer govern these matters for consumer sales. Those older Acts continue to apply to contracts concluded before that date and to non-consumer contracts, and the Sale of Goods and Supply of Services Act 1980 continues to govern some other matters, such as certain aspects of the supply of services and guarantees, outside the scope of Part 2.

This statutory liability exists independently of, and in addition to, the right to cancel in point 13 of these terms and any commercial guarantee we may give. A commercial guarantee never reduces your statutory rights, as sections 40 to 45 of the Consumer Rights Act 2022 confirm.

17. Complaints

You may make a complaint:

by email to [email protected],
by telephone on 0818 882 208,
by post to the seller’s registered office.

When we receive a complaint we complete a complaint record and send it to you. We acknowledge receipt of a complaint within five working days and keep you informed about its progress and its conclusion. The process is confidential.

If you are not satisfied with how we have handled your complaint, you may contact the Competition and Consumer Protection Commission (CCPC), the Irish consumer protection enforcement authority, at Bloom House, Railway Street, Dublin 1, D01 C576. Its consumer helpline is 01 402 5555 and its website is ccpc.ie. The CCPC enforces the Consumer Protection Act 2007 and the Consumer Rights Act 2022, including the prohibition on misleading and aggressive commercial practices.

18. Customer reviews and ratings

Only customers who have actually bought the product from the seller may submit a review or rating. We send an invitation to leave a review by email after the order has been received; a review can be submitted through the link in that message or in the customer account.

The seller verifies that published reviews come from customers who have actually bought the product, by linking each review to a specific order. That statement is also published directly alongside the ratings on the product page, as required by the Consumer Protection Act 2007 as amended by Part 9 of the Consumer Rights Act 2022.

The seller does not alter the content of reviews and does not publish paid-for or fabricated reviews. Submitting or commissioning false reviews, or misrepresenting reviews as coming from genuine purchasers, is a prohibited commercial practice under the Consumer Protection Act 2007. The seller may refuse to publish a review that contains offensive, unlawful or misleading content, the personal data of third parties, advertising, or claims of medicinal effects that are not permitted for food supplements. The overall rating is the average of all published ratings for the product.

19. Limitation of liability

The seller endeavours to keep published information accurate and up to date and to keep the website running smoothly, but cannot guarantee that the website will always be available without interruption or error.

The content of the website is for information only and does not replace advice from a doctor or pharmacist. If you have a health condition, are taking medication, or are pregnant or breast-feeding, consult a professional before using food supplements.

The seller is not responsible for the content of third-party websites accessible through links on the website.

Nothing in these terms excludes or limits the seller’s liability for death or personal injury caused by its negligence, for fraud, for liability for lack of conformity of goods, for liability under the Liability for Defective Products Act 1991, or in any other case where limiting liability is not permitted by law. A term excluding or limiting liability for death or personal injury is always unfair and not binding under section 132(1)(a) of the Consumer Rights Act 2022.

Part 6 of the Consumer Rights Act 2022 governs unfair terms in consumer contracts and transposes Directive 93/13/EEC. Under section 129 an unfair term is not binding on the consumer. Section 130 defines when a term is unfair. Section 132 sets out the terms that are always unfair — the black list — and Schedule 5 sets out the terms that are presumed to be unfair — the grey list. Section 134 requires terms to be transparent, and section 135 requires any doubt about the meaning of a term to be resolved in the consumer’s favour. We have drafted these terms with those provisions in mind and none of them is intended to operate unfairly.

20. Data protection

We process personal data in accordance with the General Data Protection Regulation and the Data Protection Act 2018. Details of the purposes, legal bases, retention periods, recipients and your rights are in the Privacy Notice, and for cookies in the Cookie Notice.

Consents for marketing by email, SMS and telephone are voluntary, recorded separately by channel and can be withdrawn at any time. Placing an order is never conditional on giving consent. Where we email you about our own similar products without separate consent, we rely on the soft opt-in in Regulation 13(11) of S.I. No. 336 of 2011 and its Irish 12-month limit.

21. Dispute resolution and jurisdiction

We want to resolve any disagreement amicably. Please contact [email protected] or 0818 882 208.

Alternative dispute resolution. The seller does not subscribe to, and is not otherwise bound to use, any alternative dispute resolution body for consumer disputes. Consumer ADR in Ireland is governed by the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015 (S.I. No. 343 of 2015); Regulation 5(1) designates the Competition and Consumer Protection Commission as the competent authority in the State. The European Online Dispute Resolution platform ceased to operate on 20 July 2025 and is no longer available. Consumers can obtain free information and advice about the options for resolving a dispute from the CCPC (ccpc.ie) and, for cross-border disputes, from the European Consumer Centre Ireland (eccireland.ie), which is hosted by the CCPC.

Small claims. The practical route to a court decision in a low-value dispute is the Small Claims Procedure operated by the Courts Service. It covers consumer claims up to €2,000, costs €25 to lodge, and can be started online at courts.ie without a solicitor. Where one party is based in another EU Member State, the European Small Claims Procedure under Regulation (EC) No 861/2007 is used instead, and covers claims up to €5,000.

Governing law and jurisdiction. Contracts between the seller and a consumer are governed by the law of the Republic of Slovenia, but under Article 6(2) of Regulation (EC) No 593/2008 (Rome I) this may not deprive the consumer of the protection given by the mandatory rules of the law of their country of habitual residence. For a consumer habitually resident in Ireland, that means the mandatory protections of the Consumer Rights Act 2022 and the Consumer Protection Act 2007 apply in full regardless of the choice of law.

A consumer may bring proceedings against the seller either in the courts of Slovenia or in the courts of the place where the consumer is domiciled. The seller may bring proceedings against a consumer only in the courts of the Member State in which the consumer is domiciled, in accordance with Article 18(2) of Regulation (EU) No 1215/2012. There is no exclusive Ljubljana forum, and any term purporting to create one would in any event always be unfair and not binding under section 132(1)(i) of the Consumer Rights Act 2022.

22. Changes to these terms

The seller may change these terms. Every version carries a version number and the date it takes effect. The terms in force at the moment an order is placed apply to that order. For subscription purchases we give notice of changes at least 15 days before they take effect, and the subscriber may cancel the subscription free of charge before that date.

23. Final provisions

If any provision of these terms proves to be invalid, this does not affect the validity of the remaining provisions. The invalid provision is replaced by a valid one that comes closest to its purpose.

These terms take effect on the day they are published on the website.

Nutrisslim d.o.o., Obrtniška ulica 4, 1292 Ig, Slovenia · Terms and Conditions of Sale, version 2.0 · in force from 12 August 2026 · replaces the documents "General Terms" and "Terms of Business"